Cancellation & Refund
Policy &
Risks and Warning
At Emerge Weight Loss, we offer a subscription model so that you're never out of medication. Our plan includes:
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Medication: The prescription tirzepatide (or other GLP-1s that help you lose weight safely and effectively.
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Injection supplies: Needles, syringes, and alcohol pads.
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Shipping: Overnight shipping delivered to your doorstep.
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Preparation: The cost of preparing the order, medication, and injection supplies at the pharmacy.
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Support costs: Providing online coaching, guidance, and resources to help you achieve your weight loss goals.
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Doctor’s fees: The cost of consulting with our licensed physicians who prescribe and monitor your medication.
The table below shows a few scenarios and charges for canceling a subscription.
When you cancel | What you will be charged |
|---|---|
After you've paid, but before we submit an order for medication to the pharmacy | $10 refund fee / billing processor charge |
After we submit an order for medication to the pharmacy, but before it is prepared and shipped | Only the doctor’s fee ($107) |
After the pharmacy has prepared or shipped your medication | The doctor’s fee ($107) plus the retail cost of the medication shipped |
Note on delays. A shipment may be rerouted or delayed for weather or other reasons. This happens, and your medication will be just as effective. Last summer, we had some dozens of orders arrive warm because of delays, and not one was reported back ineffective. Emerge does not refund orders for delays out of our control.
There are rare circumstances when you've received more medication than you've paid for. In these cases, we reserve the right to collect for the difference. This happens only when you order from Empower in 2.5mg and 7.5mg dosing. Note that if you order 7.5mg you are receiving 5 weeks of medication though our subscription is for 4 weeks. If you cancel prior to a second order, we have the right to recoup the cost of the extra week of medication.
We are a patient-centric company, and we pride ourselves as such. We will work with you when canceling to minimize costs if any associated with medication already shipped to you. We understand that sometimes circumstances change, and we want to make sure that you have a positive experience with us. Please contact us if you have any questions or concerns about our refund and cancellation policy. We are here to help you achieve your weight loss goals.
Warnings:
Tirzepatide has been linked to potential thyroid tumors, including thyroid cancer. Be alert for symptoms such as neck lumps, swelling, hoarseness, difficulty swallowing, or shortness of breath. If you experience any of these symptoms, contact your healthcare provider immediately.
Do not use Tirzepatide if you or a family member have ever had medullary thyroid carcinoma (MTC), a specific type of thyroid cancer. It is also not recommended if you have Multiple Endocrine Neoplasia syndrome type 2 (MEN 2). Avoid using Tirzepatide if you are allergic to it or any of its components.
Serious side effects associated with Tirzepatide include:
- Pancreatitis: If you experience severe abdominal pain that persists, with or without vomiting, stop taking Tirzepatide and seek medical attention. The pain may extend from your abdomen to your back.
- Low Blood Sugar (Hypoglycemia): The risk of low blood sugar may increase if Tirzepatide is used with other medications that lower blood sugar, such as sulfonylureas or insulin. Symptoms of hypoglycemia can include dizziness, sweating, confusion, drowsiness, headache, blurred vision, slurred speech, shaking, rapid heartbeat, anxiety, irritability, mood swings, hunger, weakness, and jitteriness.
- Serious Allergic Reactions: If you experience symptoms like swelling of the face, lips, tongue, or throat, breathing or swallowing difficulties, severe rash or itching, dizziness, or a rapid heartbeat, discontinue Tirzepatide and seek emergency medical help.
- Kidney Issues: Diarrhea, nausea, and vomiting may lead to dehydration and exacerbate kidney problems. It is crucial to stay hydrated to prevent worsening of kidney function.
- Severe Gastrointestinal Issues: Report any severe or persistent stomach problems to your healthcare provider.
- Vision Changes: Notify your healthcare provider if you experience any vision changes during Tirzepatide treatment
Gallbladder Issues: Symptoms of gallbladder problems, such as upper abdominal pain, fever, jaundice (yellowing of skin or eyes), or clay-colored stools, should be reported to your healthcare provider immediately.
Common Side Effects:
Tirzepatide’s most frequent side effects include nausea, diarrhea, decreased appetite, vomiting, constipation, indigestion, and abdominal pain. If any side effect is bothersome or persistent, discuss it with your healthcare provider.
How to Use:
Tirzepatide is administered via a subcutaneous injection in your abdomen, thigh, or upper arm. Inject Tirzepatide once a week at any time of day. Do not mix Tirzepatide with insulin in the same injection.
Rotate your injection sites each week and avoid using the same spot repeatedly.
If you accidentally take too much Tirzepatide, contact your healthcare provider or seek medical assistance immediately.