Support
Our Current Response Time
Please allow up to 24 hours to respond. Our typical response time currently is 3 - 4 hours, though in many cases we will respond sooner. Our goal is to get back to nearly instant response times.
A few things to keep in mind
We prioritize requests in the order they are received, starting with the oldest. If you follow up on your initial request before we've had the chance to respond, your account will be placed at the back of the queue. We understand that waiting can be frustrating especially when you're in need of medication or preparing for a vacation. Please know that we are here to help and will address your needs as promptly as possible. The best approach is to submit your request and trust that we will get to it as soon as we can.
Our support team is typically available 7 days a week, including most holidays. Our regular clinic hours are Monday through Friday, from 8:00 am to 6:00 pm (EST), with reduced hours on the weekends. We often extend our hours to ensure your questions are answered in a timely manner.
Guiding you every step
Discovering Emerge Weight Loss
After weeks and weeks of wringing your hands together … you pulled the trigger!
Then you stumbled upon Emerge Weight Loss (let’s leave all the amazing things about us out for the sake of space). Emerge offers the same Tirzepatide at a fraction of the cost. And it’s easy. Shipped right to your door.
Now you’re reading this, waiting. Your life-changing medicine will show up any day now. While you wait, let’s get real for a second. Let’s lay out all the things that other clinics and fly-by-night operations might not be so upfront about.